Privacy Policy:
This Privacy Policy describes how Fairbanks Claims Administration (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website and use our risk claims administration services. We are committed to protecting your privacy and handling your personal information with care and transparency.
Types of Information Collected
When you interact with our website and services, we may collect various types of personal information, including but not limited to:
- Contact Information: Your name, email address, mailing address, and phone number.
- Identification Information: Information necessary for identity verification as required for claims processing, which may include details from government-issued identification.
- Claim-Related Information: Details pertinent to your claim, which may include incident descriptions, dates, involved parties, financial information, and other sensitive data required for proper claims administration.
- Technical Information: Your IP address, browser type, operating system, referring URLs, and website usage data collected through cookies and similar technologies (see “Method of Information Collection” below).
Method of Information Collection
We collect information through various methods, including:
- Directly from You: When you provide it to us through online forms, during registration for our services, when you submit a claim, or when you communicate with us via email or phone.
- Automatically: As you navigate our website, we may collect technical information using cookies, web beacons, and other tracking technologies. This helps us understand how you use our site and improve your experience.
- From Third Parties: In the course of claims administration, we may receive information from third parties involved in your claim, such as insurance providers, legal representatives, or other relevant entities, only as permitted by law and necessary for processing your claim.
Purpose of Data Collection
We collect your personal information for the following primary purposes:
- To Provide Risk Claims Administration Services: To process, investigate, and administer claims, communicate with you regarding your claim, and fulfill our contractual obligations.
- To Improve Our Services: To understand how our website and services are used, identify areas for improvement, and develop new features.
- For Communication: To respond to your inquiries, provide customer support, and send you important updates related to your claims or our services.
- For Security and Fraud Prevention: To protect our website, services, and users from fraud, unauthorized access, and other illegal activities.
- To Comply with Legal Obligations: To meet our legal and regulatory requirements, including reporting obligations.
Data Security Measures
We implement a variety of robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: Using industry-standard encryption protocols (e.g., SSL/TLS) to protect data transmitted over our network.
- Access Controls: Restricting access to personal information to only those employees and authorized third parties who need it to perform their job functions.
- Regular Security Audits: Conducting periodic security assessments and vulnerability scans to identify and address potential weaknesses.
- Data Minimization: Collecting only the personal information necessary for the stated purposes.
- Employee Training: Ensuring our staff are trained on data privacy best practices and security protocols.
Data Sharing
We may share your personal information with third parties under the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and providing our services (e.g., IT support, data storage, payment processors). These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Claims-Related Parties: To facilitate the administration of your claim, we may share relevant information with insurance companies, adjusters, legal counsel, and other parties directly involved in the claims process.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal process, such as a court order or subpoena.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
SMS consent or phone numbers collected for SMS purposes will not be shared under any circumstances for marketing purposes.
User Rights
You have certain rights regarding your personal information. These rights may include:
- Access: You have the right to request access to the personal information we hold about you.
- Correction/Update: You can request that we correct or update any inaccurate or incomplete personal information we have about you.
- Deletion: In certain circumstances, you may have the right to request the deletion of your personal information. Please note that we may need to retain certain information for legal or legitimate business purposes.
- Opt-Out: You may have the right to opt out of certain data processing activities, such as receiving marketing communications.
- Data Portability: You may have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the information provided below. We may require you to verify your identity before processing your request.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Fairbanks Claims Administration / contact@fairbanksclaims.com / (214) 979-0100
This Privacy Policy is subject to change. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
SMS Terms & Conditions
These SMS Terms & Conditions outline the guidelines for receiving text messages from Fairbanks Claims Administration (“we,” “us,” or “our”). By opting in to receive SMS communications from us, you agree to these terms.
1. SMS Consent & Communication
We prioritize your privacy. Any phone numbers or information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes under any circumstances.
2. Types of SMS Communications
If you have consented to receive text messages from Fairbanks Claims Administration, you may receive messages related to the following:
- Claim Status Updates: Notifications about the progress of your claim.
- Important Reminders: Alerts regarding upcoming deadlines, appointments, or required documentation for your claim.
- Urgent Information: Critical updates or requests for immediate attention related to your claim.
Example: “Hello, this is a reminder regarding your claim with Fairbanks Claims Administration. Please submit the requested documents by [Date]. Reply STOP to opt out of SMS messaging at any time.”
3. Message Frequency
Message frequency may vary depending on the type of communication. You may receive up to 3 SMS messages per day, related to your claim status, reminders, and urgent information.
4. Potential Fees for SMS Messaging
Please be aware that standard message and data rates may apply, depending on your mobile carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally. Fairbanks Claims Administration is not responsible for any charges incurred from your mobile carrier.
5. Opt-In Method
You may opt-in to receive SMS messages from Fairbanks Claims Administration in the following ways:
- Verbally: During a conversation with our representatives.
- Online Form: By submitting an online form on our website.
- Paper Form: By filling out and submitting a physical paper form.
6. Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive from us. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help
If you are experiencing any issues with our SMS service, you can reply with the keyword “HELP” to any message. You can also get help directly from us by visiting our contact page at Our Contact Page or by calling us at (214) 979-0100.
8. Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
- Message frequency may vary.
Additional Option: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms when providing your information.